We’re here to meet your needs. If you have some kinds words to say or if you’re unhappy with our service, we want to know.
How to get in touch with us
There are a number of ways for you to get in touch with us:
Call one of our friendly staff on 1300 27 5626 (1300 27 LOAN)
Click on the Live Chat icon on our website.
Email us at firstname.lastname@example.org
Write to us at:
38 Albert Road
Melbourne Vic 3205
What to do if you have a complaint
We want to know if we haven’t met your expectations. If you have a complaint, please tell us, as it gives us a chance to address your concerns and improve our service.
If you have a complaint or issue, here’s what we recommend:
Speak with us first and we’ll try to resolve the issue straight away. If we can’t resolve the issue straight away, we are committed to resolving it within 2 weeks. In the majority of cases, issues are resolved within 10 business days.
If your issue still isn’t resolved, you can escalate it our Disputes Resolution team.
If the Disputes Resolution team is unable to resolve your complaint, you have the option to contact the Credit and investments Ombudsman (CIO). The CIO is an external dispute resolution body. You can contact the CIO by phone (1800 138 422), via their website(www.cio.org.au) or write to them at: Credit and Investments Ombudsman PO Box A252 South Sydney NSW 1235.
What to do if you have a compliment
We always enjoy hearing about great experiences from our customers and the things we are doing right. If you have a compliment about our service you would like to share please email us as email@example.com